Depending on how you interact with us, we may collect personal information such as:

• Name
• Email address
• Telephone or mobile number
• Billing and delivery address
• Postal code, city and state
• Company or business name
• Account and registration information
• Order and purchase information
• Payment-related information
• Preferred products or services
• Communications and enquiries submitted to us
• Other information voluntarily provided by you

We only collect information that is reasonably necessary for the relevant purpose.

We may collect personal information when you:

• Create or register for an account;
• Place an order through our website;
• Make an enquiry or contact us;
• Subscribe to our newsletter or marketing communications;
• Participate in promotions, campaigns or events;
• Submit a form on our website;
• Communicate with us through email, WhatsApp or other official channels; or
• Browse or interact with our website.

When you visit our website, certain technical information may be collected automatically through cookies and similar technologies.

This information may include:

• IP address;
• Browser type;
• Device information;
• Operating system;
• Pages visited;
• Website usage information; and
• Other technical information relating to your interaction with our website.

This information may be used to improve website functionality, security, user experience and website content.

We may use your personal information for purposes including:

• Processing and fulfilling orders;
• Processing payments;
• Delivering products and services;
• Managing customer accounts;
• Responding to enquiries and requests;
• Providing customer support;
• Processing returns, refunds and warranty matters;
• Communicating with customers regarding orders and services;
• Sending information about products, promotions and events where permitted;
• Improving our products, services and website;
• Detecting and preventing fraudulent or unlawful activities;
• Meeting legal, regulatory and administrative requirements; and
• Other purposes reasonably related to the above.

Heng Seng Hardware will not sell your personal information.

We may disclose or share personal information with third parties where reasonably necessary to provide our products and services, including:

• Delivery and logistics providers;
• Payment service providers;
• IT and website service providers;
• Website hosting and technical service providers;
• Professional advisers and service providers;
• Manufacturers or suppliers where necessary to process warranty or product-related matters; and
• Government authorities or regulatory bodies where required by law.

Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that such information is handled appropriately.

Where online payments are available, payment transactions may be processed through third-party payment service providers.

Heng Seng Hardware may not directly store complete credit card or payment card information on our own systems where such information is processed by the relevant payment service provider.

Customers should refer to the relevant payment provider's terms and privacy policy for further information.

Our website may use cookies and similar technologies to improve website functionality, analyse website usage and provide a better browsing experience.

You may configure your browser to refuse or restrict cookies. However, disabling certain cookies may affect some website functionality.

Heng Seng Hardware takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

We will retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, resolve disputes and comply with applicable legal or regulatory requirements.

When personal information is no longer required, we may securely delete or anonymise it where reasonably practicable.

Our website may contain links to third-party websites or services.

This Privacy Policy does not apply to third-party websites. Heng Seng Hardware is not responsible for the privacy practices, content or security of third-party websites.

Customers are encouraged to review the privacy policies of third-party websites before providing personal information.

Heng Seng Hardware may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable requirements.

Any updated version will be published on this website. Customers are encouraged to review this Privacy Policy periodically.